With self-isolation becoming a necessity across the board, it’s vital that you start giving people an opportunity to understand what comes next for your business.
The main thing that you might find makes a big difference is being upfront and honest with your customers. Being clear with them that this is a serious, rapidly developing situation is very important. Many people are still being too lenient with regards to vigilance against COVID-19. It is your duty to avoid making those mistakes, and instead of spending time working with the customers to let them understand how serious this is. Here is best practice on updating customers amid COVID-19.